Dissatisfaction and complaints

If you are dissatisfied with the service or answers received, don’t hesitate to let us know as indicated hereunder :

Step 1

Call us at 514 333 7357 or at 1 800 299 5838.

To make things easier :

• Make sure you have a clear idea of what you need from us.
  Collect all necessary documents (contracts, letters, etc.).
• Write down names of employees you talk to along with the dates of your calls. These will be useful should you decide to file a complaint.
• Write your name, address and telephone number on all your written communications.
• If you are acting on behalf of someone else, a written authorization from this person for the gathering and communication of personal data must be sent to us before anything else.

Our experience has shown that you will probably get satisfactory reply to your questions as is the case with most inquiries.

Step 2

If you are still not satisfied with the answer received over the phone, ask our Vice-President – Administration for a review of your case at the following address:

M. Jean Savard
Assurances Dalbec Ltée
3560, rue Ashby
Ville Saint-Laurent, QC
H4R 2C1

Step 3

If you are dissatisfied with the review process of your complaint or with the result of such review, you may ask to have your file transmitted to the Autorité des marchés financiers.

Note to plaintiffs from outside the province of Québec

All complaints must be sent, in writing, to the OmbudService for Life & Health Insurance at www.oapcanada.ca